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G r a n g e h u r s t Primary School

To Try Our Very Best in All We Do

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Complaints Procedure

At Grangehurst we try our best to ensure that the needs of all our children and parents/carers are met and that our school is a safe and happy place for all.  However we do recognise that at times concerns can arise and we ask that these are brought to our attention as soon as possible to allow us time to investigate an incident or problem. 

Problems sometimes arise from misunderstandings which are easily addressed.  Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher.  We believe that when parents/carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.

Our ultimate aim is to find a way forward together which serves the best interest of both the school and your child. 



Speak to the class teacher about your concern and resolve at this first level.  If you still have concerns, then you should arrange to see the Phase Leader for your child's year group:

Early Years Leader - Miss Bailey

Key Stage One Phase Leader (Years 1 & 2) - Mrs Brereton

Lower Key Stage Two Phase Leader (Years 3 & 4) - Miss Shergill

Acting Upper Key Stage Two Phase Leader (Years 5 & 6) - Miss Wildbore


In the unlikely event that the concern is unable to be resolved it will then be escalated to one of our Acting Assistant Headteachers, either Miss Rogalski or Mrs Trodden. If this still doesn't resolve the issue then, it may need to be passed upward to the Acting Deputy Headteacher, Mrs Burch; and possibly onward to Mr Clews, the Headteacher.


If necessary, following this process, a complaint can be put in writing to our Chair of Governors, Ms Ruth Williamson, whose details can be requested from the school office.


If you have a complaint about the SEN provision for your child, in the first instance please speak with your child's class teacher.  If the situation is not resolved please arrange a meeting with Mrs Trodden, our SENCO/Acting Assistant Headteacher and the Phase Leader for your child's year group.  If the situation remains unresolved, please then follow the procedure above of speaking with Mrs Burch, our Acting Deputy Headteacher; and if required Mr Clews the Headteacher.


Our full in depth Complaints Policy can be found under the 'Key information, Policies' section of this website.