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G r a n g e h u r s t Primary School

To Try Our Very Best in All We Do

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Complaints Procedure

At Grangehurst we try our best to ensure that the needs of all our children and parents/carers are met and that our school is a safe and happy place for all.  However we do recognise that at times concerns can arise and we ask that these are brought to our attention as soon as possible to allow us time to investigate an incident or problem. 

Problems sometimes arise from misunderstandings which are easily addressed.  Most concerns and complaints can be sorted out quickly by speaking with your child's class teacher.  We believe that when parents/carers and teaching staff treat each other with mutual respect and support, this provides a very good role model for all our children.

Our ultimate aim is to find a way forward together which serves the best interest of both the school and your child. 

 

Procedure

Speak to the class teacher about your concern and resolve at this first level.  If you still have concerns, then you should arrange to see the Phase Leader for your child's year group:

Early Years / Year 1 - Mrs Brereton

Year 2 / 3 / 4 - Miss Shergill

Year 5 and 6 - Miss Osborne

 

In the unlikely event that the concern is unable to be resolved it will then be escalated to Mrs Burch the Assistant Headteacher, and possibly then on to Mrs Dominy the Deputy Headteacher; and if required then on to Mr Clews as the Headteacher.

 

If necessary, following this process, a complaint can be put in writing to our Chair of Governors, Mrs Geraldine MrCann, whose details can be requested from the school office.

 

If you have a complaint about the SEN provision for your child, in the first instance please speak with your child's class teacher.  If the situation is not resolved please arrange a meeting with Mrs Trodden, our SENCO and the Phase Leader for your child's year group.  If the situation remains unresolved, please then follow the procedure above of speaking with Mrs Burch, our Assistant Headteacher; Mrs Dominy, our Deputy Headteacher and then finally Mr Clews as Headteacher.

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